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At evShop Perth WA, we are committed to providing our customers with high quality services. All evShop Balcatta Perth WA employees are encouraged to strive for the same goal.
This quality policy is implemented through the promotion of teamwork, and all evShop Balcatta Perth WA employees are called on to uphold the evShop Balcatta Perth WA quality policy.
Treating all customers equally
We are committed to giving a quality service that suits all of our customers. You will not be treated any differently because of age, gender, race, disability, colour, religion, family status, marital status, sexual orientation or membership of an organisation.
Providing a service you can rely on
We do our best to provide a reliable and quality service, but sometimes situations beyond our control, such as road conditions or heavy traffic, can affect how reliable our service can be. However, at least ninety five percent of our vehicles will follow the timetable and will not be early at any way point. At least ninety five percent of our vehicles will be ten minutes early for every charter pickup.
Commitment
We are committed to giving you a vehicle that is reliable, safe, comfortable and value for money.
Keeping you informed
We will provide information at our Sales and Information Office at Unit 4, 146 Balcatta Road Balcatta WA 6021 or on 08 9240 2331 or on our website at http://www.perthelectricvehicle.com.au
When we change a completion date and time, we will let you know. If possible, we will also explain why we are making the change and tell you how it will affect your service.
Keeping vehicles and premises clean.
We will clean the public areas of evShop Balcatta Perth WA buildings at least once a day.
Looking after your safety and comfort
Your safety and our staff’s safety are the most important things to us. We have trained all of our drivers to drive safely to make sure you are safe when you are on our vehicles. Our drivers will try to drive smoothly so that there is no sudden movement. We will inspect our buses regularly to make sure that all systems are working correctly.
Keeping buses and coaches smoke free
It is against the law to smoke on evShop Balcatta Perth WA vehicles. If a person is smoking on a evShop Balcatta Perth WA vehicle, the driver will ask the person to stop smoking. If the person refuses to stop, the driver will ask the person to leave the vehicle.
Continuing to give value for money
It is important to give value for money, so we will look at our services regularly to see how we can improve their quality and reliability.
Answering your calls
During normal office hours, we aim that our information and customer service staff will answer ninety percent of phone calls within sixty seconds. If you need to speak to somebody outside office hours, call the mobile phone number. Telephone 08 9240 2331 Mobile
Dealing with our staff
All staff will:
• be polite and helpful to you.
• think of your safety and comfort when driving.
• wear their uniform.
• not smoke on a bus or in public area of our head office.
Making and handling complaints
We want to hear from you on how we are doing. We need your suggestions and complaints especially to help us do what we say in this charter. If you are making a complaint, please put it in writing. Send your complaint to Customer Comment Desk, evShop Perth WA, Unit 4, 146 Balcatta Road, Balcatta WA 6021
When we receive your complaint we will let you know within three working days. We will then investigate the complaint and, in ninety five percent of cases, send you a full reply within fifteen working days.
When writing in with a complaint please give us as much detail as possible. This includes:
• the date and time.
• a contact phone number, in case we need more information.
If you are not happy with the reply, write to our Business Development Manager. He will review your complaint and will write to you within fifteen working days.
Your feedback
We also ask our staff for their views on evShop Balcatta Perth WA service. evShop Balcatta Perth WA will continue to research customers’ views on our services now and in the future.
Our charter shows that we are committed to giving you the highest standards of service. It does not affect your, or our, legal rights or duties.
Our contact details
Information and Sales Office and Head Office
evShop Balcatta Perth WA, Unit 4, 146 Balcatta Road, Balcatta WA 6021,
Phone: 08 9240 2331
Opening hours: Monday to Friday 9.00am to 5.00pm
Information and Customer Service
evShop Perth WA, Unit 4, 146 Balcatta Road, Balcatta WA 6021,
Phone: 08 9240 2331
Opening hours: Monday to Friday 9.00am to 5.00pm
Website: http://www.perthelectricvehicle.com.au
E-mail: email@perthelectricvehicle.com.au
Customer Comment Desk
evShop Perth WA, Unit 4, 146 Balcatta Road, Balcatta WA 6021,
Phone: 08 9240 2331
Opening hours: Monday to Friday 9.00am to 5.00pm
Business Development Manager
evShop Perth WA, Unit 4, 146 Balcatta Road, Balcatta WA 6021,
Phone: 08 9240 2331
Opening hours: Monday to Friday 9.00am to 5.00pm
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We are a business that has provided technical electronicand mechanical repairs to the
automotive industry for the past thirteen years. Personally I have had an interest in
electric vehicles since I was a teenager. I have been currently driving an electric
vehicle to work for the past four years, which I converted myself. Our business has
extensive experience with conversions and maintenance of electric vehicles currently
in Western Australia.
With our mechanical and electrical qualifications and experience, we can provide the
best service and advice. We have researched and found the best local, national and
international suppliers of EV parts available to us.
Daniel Booth, evShop
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